Patient Journey

The Patient Journey

Covering remote services in all healthcare stages of the Patient Journey, Spectator Healthcare Technology strives to help practices build and roll out a digital transformation strategy, helping customers understand solutions that match their future vision and at the same time reduce the friction and discomfort for patients.

The patient journey starts from the very moment they are greeted by a care professional. While typically this starts when the patient walks into the practice, it can start with access to evidence-based medical content to analyse disease patterns, followed by a Symthom Check, self-assessment, remote chat session or even when they make an appointment for a video consultation, all via the BiDiApp. 

We’ll break down the patient journey phases and the factors to consider to implement Spectator’s Patient Journey solutions for Prevention, Primary Care, Chronic Care and Elderly Care services.